TERM

This Agreement shall commence on the date the products (more fully set out in the Schedule) (“Product(s)”) are delivered to the Customer and remain in full force and effect until such time the Products are returned to Rentrobo and all payments have been received by Rentrobo from the Customer. Unless the Agreement has been terminated prior to the expiry of the minimum tenure [the tenure selected by the Customer at the time of placing the order] as per clause 13 of this Agreement, on the completion of the minimum tenure, this Agreement shall be deemed to be renewed automatically on a monthly basis, until such time the Customer himself/herself terminates the Agreement (“Auto Renewal Period”). The Customer may on his/her own extend the minimum tenure of the order for further period any time prior to the completion of the ongoing minimum tenure and avail reduced monthly rentals for such extended period by the Customer. It is hereby clarified that, in case of Auto Renewal the Customer shall not be entitled to the reduced monthly rentals.

On the extension of the minimum tenure by the Customer, Rentrobo shall send the revised Schedules to the Customer with the renewed details of the extended minimum tenure, revised monthly rentals and Pre Closure charges applicable to such extended minimum tenure.

ORDER CANCALLATION BEFORE DISPATCH OF PRODUCTS FROM RENTROBO

In case customer cancel the order before the delivery schedule (Before material gets dispatch from Rentrobo warehouse) then the Pre Closure Charges mentioned as per clause 2 of this Agreement will not be applicable, post which Pre Closure Charges as per clause 2 shall be applicable. Charges and deposit paid by customer shall be refunded to their bank account within 15-21 days.

ORDER CANCALLATION AFTER MINIMUM TENURE

In case customer wants to cancel the order after their minimum tenure then they can initiate cancellation anytime in their respective login before end of the tenure to have no pre closure charges, post the prescribed tenure the contract will renew automatically for a minimum tenure of 1 month. After cancellation and post payment of complete rental charges by customer the deposits paid shall be refunded to their bank account within 15-21 days from the date when the products are returned to Rentrobo without any parts missing, damages, scratches or dents. The damages observe charges based on the valuation by Rentrobo technicians.

REFUND ACCOUNT:

Any refund to customers shall be remitted to their bank account which is registered in their Rentrobo login. Refunds shall be processed within 15-21 working days from the refund instruction received from Rentrobo (GAMUT ASSET LEASING PRIVATE LIMITED). In case the Customer wishes to get the refund to any other account, the Customer shall provide the details of the account to Rentrobo via e- mail from the registered email address of the Customer and/or upload the account details on the dashboard available on the Rentrobo website.

PRE CLOSURE

Rentrobo provides its Customers an option to terminate the Agreement anytime during the term of the Agreement (“Pre Closure”). In case of Pre Closure, the Customer can request for closing the order by informing Rentrobo, any time prior to the date the Customer wishes to close the order. Rentrobo provides its Customer with different monthly rental rates depending on the minimum tenure selected by the Customer at the time of order placement and during the extension period by the Customer. In the event of Pre Closure, the Customer shall be liable to pay the Pre Closure charges which shall be calculated (please refer www.Rentrobo.in for detailed break up) based on the tenure selected by the Customer. The Pre Closure charges shall be maximum upto the total amount of security deposit paid by the Customer, excluding any rental dues and damage charges. The Customer shall not be liable to pay Pre Closure charges, if the Customer has completed a minimum tenure 24 months (“Pre Closure Waiver”). Pre Closure Waiver is applicable on one single order only and the same cannot be clubbed with any other order for the purpose of Pre Closure Waiver. The Customer shall not be liable to pay Pre Closure charges for termination during the Auto Renewal Period.

PAYMENT

The invoice shall be raised by Rentrobo on the 1st day of every month and the due date for payment shall be the 10th day of the month (“Due Date”). Customer shall pay the rental charge as per the invoice raised and mailed to the Customer’s registered e-mail address. Payment made beyond the Due Date shall incur a late fee. Late fees shall be levied on the rental due amount only. The late fees of 10% per annum shall be levied on the invoice amount from the 11th day of the month, the late fees shall be applied only on the pending amount. In case the Products are delivered anytime during the month, the first month shall be calculated on a pro-rata basis from the date of delivery until the last day of the first month. In case of order expiry or termination or Pre cancellation, the last month rental shall be calculated on a pro-rata basis until the date of pickup of the Product from Customer.

The Customer shall make all payments to Rentrobo only. Rentrobo shall not be liable for any payment made to any broker/third party by the Customer. Rentrobo reserves the right to share information with credit rating agencies pursuant to Clause 15 of this Agreement. The Customer hereby agrees that nonpayment of rental dues, late fees, asset value leased and any other non-payment, may affect the credit rating of the Customer and Rentrobo shall not be liable for any claim from the Customer for sharing such information with credit rating agencies. In the event, the Customer does not make payments to Rentrobo or does not return the Products and is not traceable, in addition to any other right of Rentrobo, the Customer agrees that Rentrobo shall have the right to reach out to the Customer’s relatives, friends, employer, offices and shall inform them about the Customer’s default. The Customer hereby agrees that, Rentrobo shall not be liable for any inconvenience or loss caused to the Customer for such action by Rentrobo.

SECURITY DEPOSIT

In addition to the monthly rental, the Customer shall pay a refundable security deposit (“Security Deposit”). The Security Deposit shall not carry any interest for the entire tenure. The Security Deposit shall be refunded to the Customer on the termination and after taking delivery of all the Products from the possession of the Customer. Once the final quality check is performed on all the Products, and in case no damage is found, the Security Deposit shall be refunded within 15-21 working days to the Customer. Rentrobo shall refund the Security Deposit to the account from which initial the Security Deposit was paid by the Customer, in case the Customer wishes to get the refund to any other account, the Customer shall provide the details of the account to Rentrobo via e- mail from the registered email address of the Customer and/or upload the account details on the dashboard available on the Rentrobo website, prior to the pickup of the Products. The same account details shall be confirmed at the time of the reverse pick up of the Products.

In case any scratches or damage is found in any Product, Rentrobo shall have the right to deduct the charges for the damages or monthly dues from the Security Deposit paid by the Customer and shall refund the remaining amount to the Customer. In case of default in the payment of monthly rentals (including late fee), Rentrobo shall have the right to deduct such rental dues from the Security Deposit and may at its sole discretion refund or forfeit the remaining balance of the Security Deposit. The Security Deposit shall not include any monthly rental. The Customer cannot request for the monthly invoice dues to be adjusted from the Security Deposit.

ORDER CONFIRMATION

On receipt of the order and the Security Deposit, Rentrobo shall confirm the order with the Customer by sending a confirmation to the registered e-mail address of the Customer. In the event, any product selected by the Customer is unavailable, Rentrobo shall inform the same to the Customer. Rentrobo reserves the right to replace any product selected by the Customer in the event of unavailability. The Customer shall be provided with an option to either accept or deny such substitution at the time of confirming the order. Mere payment of the Security Deposit shall not be considered as the valid contract. In the event, the Customer does not accept the substitute Product, Rentrobo shall refund the Security Deposit paid by the Customer as per Clause 4 of this Agreement. The order raised by the Customer shall be processed subject to successful verification of the KYC and serviceability of the Customer location as per Rentrobo Policy. In case the KYC verification is not successful, or the location is not serviceable by Rentrobo, Rentrobo reserves the right to reject the Customer’s order any time prior to delivery, at its sole discretion without assigning any reason even after successful KYC or serviceability of the location. In the event the order is rejected by Rentrobo, the Security Deposit paid by the Customer shall be refunded to the Customer as per Clause 4 of this Agreement.

The Customer authorizes Rentrobo to verify all the details provided by him/her and verify his/her credit score by evaluating their credit report with the help of any credit bureau and/or any other third party.

DELIVERY

On confirmation of the order by the Customer, Rentrobo shall deliver the Products to the location specified by the Customer. The Customer shall be present at the location at the time of delivery agreed between Rentrobo and the Customer. In case the Customer is unavailable at the time of delivery the Customer shall appoint a representative (give an authorization letter) for taking delivery of the Products and the same shall be communicated to Rentrobo prior to the delivery. The representative shall provide a copy of his/her ID proof and authorization letter from the Customer to the delivery personnel assigned by Rentrobo. In case the Customer is not present or has not assigned a representative for taking delivery, at the location and a second delivery attempt is required, Rentrobo shall charge an extra delivery cost to the Customer.

Rentrobo shall inspect the quality and ensure that the Products are working and in usable condition before the delivery of the Products to the Customer. The Customer or its appointed representative shall inspect the Products for any damage and quality during the time of delivery. In case any Product is damaged during transit or unfit for use, Rentrobo shall replace the same at its own cost and in case a replacement is not required, such damage shall be noted in the delivery receipt and a photo of the same shall be taken for record. In case any claim of damage is brought against the Product after the acceptance of delivery by the Customer, Rentrobo shall not be responsible towards replacing the Product and shall levy a damage to be ascertained as per the damage policy below.

The Customer shall ensure the entry of delivery vehicle inside the premises where the delivery location is situated and ensure that prior permission is obtained for the use of elevator of the building, for delivery of the Products to the location. In case of no elevators Rentrobo shall deliver the product till the ground floor of any premises, it’s under customer’s scope to take the material to their location.

DAMAGE

The Customer hereby agrees that any damage caused to the Product or theft (including disappearance) or loss, shall be liable towards repair and replacement cost of the Product. In the event, the Product is stolen or damaged beyond repair, the Customer shall be liable to pay Rentrobo the market price of the Product. Minor scratches and chipping (depending on size) to wooden furniture shall be considered as normal wear and tear. The extent of damage will be ascertained by comparing against the quality control document signed by the Customer and the photographs taken on delivery and return pickup day.

Rentrobo shall ascertain the extent of the damage and applicable penalty for such damage on the receipt of the Products from the Customer. In the event, it is found that in any Product, any substandard parts are used, or repair carried out by any person not authorized by Rentrobo, then a penalty may be levied as per the policy of Rentrobo. Any removal, alteration, disfiguring or cover up any numbers, lettering, or insignia displayed on any Product shall be considered as a damage to the Product and shall be chargeable against the Customer. A damage claim report shall be sent to the Customer’s registered e-mail address.

A quality check report stating the damages if any or a clearance sheet will be created and a copy of the same will be provided to the Customer immediately.

DAMAGE WAIVER

Rentrobo offers a damage waiver benefit to its Customers, Customers who completed a minimum term of 6 months are eligible to avail discounts up to 10% of the Damage Charges. The damage waiver benefit provided is subject to timely payment of all dues within the Due Date by the Customer.

MAINTENANCE

Rentrobo shall provide maintenance of the Products delivered to the Customer, for the entire duration of the Agreement or on request from the Customer. Rentrobo shall provide cleaning (one time per year) of the furniture, only after completion of minimum 12 months’ tenure by the Customer. The periodic maintenance shall not include any damage or breakdown due to mishandling by the Customer. Rentrobo shall carry out the maintenance/repair of the Product within 3-5 working days after the request has been raised by the Customer. In the event, the issue is not resolved during repair, Rentrobo shall provide a replacement for the Product. Any additional cost incurred by Rentrobo during the maintenance and cleaning due to damages shall be borne solely and paid by the Customer, either via online payment or as advised by Rentrobo service representative.

INSPECTION

Rentrobo reserves the right to inspect the Product delivered to the Customer during the term of the Agreement. Rentrobo shall provide reasonable prior intimation to the Customer regarding the visit for inspection of its representative to avoid any inconvenience to the Customer. The Customer shall ensure that the representative of Rentrobo is provided with proper access to all the Products/premises for inspection.

RELOCATION

In case the Customer wishes to relocate or remove the Product(s) from the registered address, a request shall be made to Rentrobo 2 (two) weeks prior to the date the Customer wishes to relocate the Product along with the address proof of the new address. Once the request is raised, Rentrobo shall remove or relocate the Product through its personnel only as per the mutually decided date with the Customer. Relocation shall be subject to successful verification of the KYC of the Customer’s new address and serviceability of the new location. In the event, the location is not serviceable by Rentrobo, the same shall be treated as an pre closure of the Agreement and the rental dues shall be payable by the customer till the time the products are taken back by Rentrobo from the customer premises.

UPGRADE OPTION

Rentrobo provides its Customers with an option to upgrade the Products taken on rental basis on the following terms and conditions:

• Customer is eligible for upgrading of Product after completion of minimum of 6 (six) months continuous tenure.
• Upgrade option will be valid only on Products of equal or of higher monthly rent of the current Product used by the Customer.
• Time taken for upgrade of the Product shall be 14 (Fourteen) days from the receipt of the request by Rentrobo. Subject to the availability of the new Product requested by the Customer.
• Upgrade option shall be available only for the Products of the same sub-category only.

TERMINATION

In the event, the Customer does not wish to extend the rental period beyond the selected minimum tenure or during the extended minimum tenure or during the Auto Renewal Period, the Customer can terminate the Agreement with prior 7 (seven) days’ notice to Rentrobo. Rentrobo shall have the right to terminate this Agreement immediately in the following events:

• Default of payment of rental dues or any other payment dues by the Customer or breach of any of the terms of this Agreement.

Consequences of termination:

• Rentrobo shall have the right to take possession of the Products delivered to the Customer immediately.
• Any payment pending from the Customer shall become payable immediately to Rentrobo.
• The Security Deposit paid by the Customer shall be refunded to the Customer post the damage assessment of the Products, as per clause 4 of this Agreement.
• In case of termination due to non-payment of rental dues, the Security Deposit refund shall be determined subject to clause 4 of this Agreement. Notwithstanding any other terms of this Agreement, Rentrobo shall have the right to terminate the Agreement without any cause by providing 30 days’ notice to the customer.

OWNERSHIP OF PRODUCTS

Rentrobo and / or its business partners shall at all times during the term of this Agreement, retain title to and / or be the beneficial owners of the Products delivered to the Customer, pursuant to the Agreement. Nothing in this Agreement shall be construed as a transfer of ownership of the Products to the Customer. The Customer shall give immediate notice to Rentrobo if any of the Product is about to become liable or is threatened with seizure and the Customer shall indemnify Rentrobo against all loss and damage caused by such action against its Products.

ASSIGNMENT

The Customer shall not assign or transfer any interest in this Agreement or the Products without the written consent of Rentrobo. Any such transfer or assignment shall be considered as illegal and hence a violation of the terms of this Agreement. Rentrobo reserves the right to assign this Agreement, to any third party (including credit rating agencies, customer rating agencies, factoring agents and NBFC) without prior notice to the Customer.

INDEMNIFICATION

The Customer shall indemnify, defend and hold Rentrobo harmless from and against any claim, demand, cause of action or loss or liability (including, but not limited to, attorneys’ fees and costs) for any Product damage or personal injury arising from the Customer’s use of the Product by any cause, except to the extent such is caused by Rentrobo negligence or willful misconduct. The provisions of this clause shall survive the termination of this Agreement with respect to any claim or liability accruing before such termination. In no event shall Rentrobo be liable for any direct, indirect, special or consequential loss or damage arising out of Customer’s use of the Products.

GOVERNING LAW

This Agreement shall be governed by the laws of India and shall be subject to exclusive jurisdiction of courts in Chennai.

ENTIRE AGREEMENT

This Agreement (together with the Annexure) constitutes the entire agreement between Rentrobo and the Customer. The acceptance of this Agreement also signifies the acceptance of the Customer, to the terms and conditions on the Rentrobo website. In the event of any conflict between the terms and conditions on the Rentrobo website (including privacy policy) and this Agreement, the terms and conditions on the Rentrobo website shall supersede. The Company reserves the right to amend the terms and condition of this Agreement and on the website from time to time, the customer is requested to check the website for update of terms and conditions.

LIMITATION OF LIABILITY

In no event shall Rentrobo be liable for indirect, special, incidental, or consequential damages, or any loss of revenue, profits, or data of any kind in connection with use of the Products, even if it has been advised of the possibility of such damages. Notwithstanding any other provision of this Agreement Rentrobo’s total liability to Customer shall not exceed the total amount of 1 (one) month rental collected from the Customer.

ORDER CANCALLATION BEFORE DELIVERY

In case customer cancel the order before the delivery schedule (Before material gets dispatch from Rentrobo warehouse) then the Pre Closure Charges mentioned as per clause 2 of this Agreement will not be applicable, post which Pre Closure Charges as per clause 2 shall be applicable.

DISCLAIMER

GAMUT ASSET LEASING PRIVATE LIMITED. reserves the right to cancel any orders completely or partially before delivery without prior information & in such scenarios, we'll initiate the refund process for the deposit amount and the Customer will receive it in their source account within 7-10 working days.

Any current/future orders placed by the Customer has no connection with any of his/her previous orders.

Rentrobo shall provide the services under the Agreement, either by itself or through any third-party. In case the services are provided through any third-party, Rentrobo shall share the details (only to the extent required to provide the services) of the Customer to enable such third-party to provide the service. The Customer hereby authorizes Rentrobo to share the details of the Customer with such third party.